Being purely sales-focused, Kixie is also missing some pretty important features. It’s not just the ease and convenience of only having one solution, either. Sign up for free trial Chat with Sales See pricing Who needs that extra hassle and expense? The alternative: Use a platform like Dialpad that'll help streamline communications across your entire org: If you’ve chosen Kixie for your sales team, you’ll have to select (and pay for) something else for your other teams. But what if other teams in your business need a reliable, feature-rich communications platform, too? (Spoiler alert: They do.) Kixie makes no secret of being for sales teams. That’s because the technology Kixie’s built on isn’t mature enough, and its-although seemingly appropriate-small business focus won’t give you the scalability your business needs as it grows.īelow, I’ll go over some common scenarios where Kixie falls short: You want a communications platform for your non-sales teams (And if you do need an Enterprise-level platform? Then you're definitely out of luck, feature-wise.) But you won't find everything your growing business needs-not even on their Enterprise plan. Sure, Kixie plans come with a decent amount of features. Kixie also supports several integrations, including HubSpot, Slack, and Salesforce. Its contact center features include call routing, lead management, auto-callback, and IVR. Kixie is a communications platform that offers small business sales teams a phone service, sales dialer, SMS messaging, and a contact center. In this post, I’ll go over what exactly Kixie is, why sales teams might be better off with a different business communications provider, and what I believe the best alternatives are-along with my top pick (bet you can't guess what it is). Personally, I think there are better Kixie alternatives on the market. Founded in 2013 and aimed specifically at small business sales teams, Kixie prides itself on its integrations with multiple customer relationship management tools (CRMs), ease of use, and attractive price points. With any luck, Aircall will be able to create an integration with your own applications fairly quickly.Īircall also offers a partner program to enrich the possible integrations and meet the expectations of a large number of customers.If you're in the market for a communications platform for your sales team, you might've heard of Kixie. If your business solutions are not listed as integrating with Aircall, you can suggest the brand of sales reporting or CRM software you use. Productivity: Integromat, BlooBirds, Callingly, Intergratly, etc.Support: Freshdesk, Kustomer, Helpscout, etc. Data & Reporting: Zapier, Plecto, Segment, Toucan Toco, etc.CRM: Hubspot, noCRM, Monday, Pipedrive, etc.Sales automation: Salesforce, eDesk, Freshsales, SalesLoft, etc.This means transparency of your contact information, and simplifies your business management and customer relationship management.Īircall integrates with many business solutions, including That’s why Aircall integrates with your usual business management and CRM tools such as Hubspot, Salesforce and Zendesk with just a few clicks. You can thus ensure a better organisation of your sedentary sales force.Īircall understands that you already have your own work habits. You can use this opportunity to communicate silently with your agents to give them advice, without interrupting the communication. Managers can use this to reallocate resources to improve overall productivity.ĭuring a call, you can listen to measure the quality of the exchange. Team leaders can identify success factors and easily detect areas for improvement.Īircall has a range of analysis tools, such as the Live Feed, which provides real-time information on contact centre activity. These performance reports are accurate and easy to obtain. All these performances are centralised and can be consulted on a single dashboard. The indicators evaluated are the volume of calls, the rate of missed calls, waiting times, etc. With Aircall, you can measure the performance of your teams in real time and track their performance over time. Try Aircall Reporting & Supervision Analyse the performance of your calls
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